These Terms & Conditions govern the use of the Hotel’s services, facilities, and website. By making a reservation, using the Hotel’s website, or staying at the property, guests agree to comply with the following terms, established in accordance with standard hospitality practices and Maltese regulations.
1. General Information
The Hotel provides accommodation and related hospitality services subject to availability and confirmation. Guests must be at least 18 years old to make a reservation.
2. Reservations & Payments
All bookings must be guaranteed with a valid credit card or full prepayment, depending on the selected rate plan. The Hotel reserves the right to pre-authorize credit cards prior to arrival.
Prices include VAT and applicable taxes unless stated otherwise.
3. Check-In and Check-Out
- Check-in time: 15:00
- Check-out time: 11:00
Early check-in or late check-out may be available at an additional charge and depends on availability. A valid ID or passport is required at check-in, in line with Maltese regulations.
4. Guest Responsibilities
Guests are responsible for:
- Maintaining proper conduct during their stay
- Any damage caused to hotel property
- Complying with safety instructions, including fire regulations
The Hotel reserves the right to charge guests for damages or excessive cleaning.
5. Cancellation & No-Show Policy
Cancellations and no-shows are governed by the Hotel’s Cancellation Policy. Rate-specific conditions (e.g., non-refundable offers) take precedence.
6. Use of Facilities
Guests must use hotel facilities responsibly. The Hotel is not liable for injuries resulting from misuse of equipment or non-compliance with safety instructions. Children must be supervised at all times.
7. Personal Belongings & Liability
The Hotel is not liable for loss, theft, or damage of personal items not secured in designated safe storage. Guests are encouraged to use in-room safes (where available).
8. Smoking Policy
All indoor areas of the Hotel are strictly non-smoking. A cleaning fee may be applied for violations.
9. Pet Policy
Pets are allowed only if explicitly stated in the booking conditions. Additional charges or restrictions may apply.
10. Website Use & Online Bookings
The website may contain links to third-party services. The Hotel is not responsible for external content. Online rates and availability displayed are subject to updates and may change without notice.
11. Data Protection
Personal data is processed in accordance with the Hotel’s Privacy Policy and GDPR requirements.
12. Force Majeure
The Hotel is not responsible for service disruptions caused by events beyond its control, including natural disasters, government actions, or utility failures.
13. Governing Law
These Terms & Conditions are governed by the laws of Malta. Any disputes shall be resolved through Maltese courts.
14. Contact Information
For questions or concerns regarding these Terms & Conditions, guests may contact the Hotel using the details provided on the official website.